Terms and Conditions: By accessing and using our service, you accept and agree to the terms and provision of this agreement. Our terms and conditions may change over time, for this reason we recommend you review our Terms and Conditions every time you use our service. Any participation in this service will constitute acceptance of this agreement. If you do not agree to abide by the above, please do not use our service.
Intellectual Property: The Site and its original content, features, and functionality are owned by Tui Ear Clinic Limited and are protected by international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws. All photographs displayed on this site are either purchased for commercial use or has been consented to by the individual.
Payment Terms: We are a privately owned and operated business and a fee for our service will apply. Payment of fees is expected on the day of service. We accept cash or eftpos.
Consent for Treatment: Our Ear Nurses endeavours to keep our clients informed at all times. If at any time you are not comfortable to proceed with the procedure or treatment plan we encourage you to notify the clinician immediately. We endeavour to make your visit to our service as comfortable, pleasant and successful as possible. To make this possible please provide an accurate up to date medical history to the Ear Nurse during your consultation. Consent for the treatment of minors or dependants will be sought from the the appropriate caregiver/parent.
All procedures carry risks. Our Ear Nurses has received intense and thorough training and is committed to deliver a safe and efficient service. Complications due to microsuctioning is rare but should be noted. Possible complications, side-effects and risks include:
Discomfort during the procedure - commonly due to impaction of wax into the deeper canal and may require softening and a return visit to remove successfully.
Risk of injury - sometimes we are not able to safely perform the procedure due to concerns regarding injury when the client is not able to comply/hold still due to their age/anxiety/medical conditions. In these cases the Ear Nurse will not proceed with the procedure as the risks outweighs the benefits. Alternative options will be discussed if this happens.
Dizziness - some people experience dizziness during the procedure usually due to ear wax sitting in the deeper ear canal close to the eardrum. This usually dissipates soon after the wax is removed. If you have previously experienced dizziness during microsuctioning please let the Ear Nurse know beforehand.
Tinnitus and Hearing Loss - during microsuctioning a loud noise can be generated in the ear canal due to the suction. In some people this can cause hearing loss (temporary or permanent) and tinnitus (ringing type noise inside the ear) or worsening of pre-existing tinnitus. This is not something we can predict, our Ear Nurses has been trained to mitigate the risk of this complication by limiting the time and loudness of the suction noise to as little as possible. For this reason our suction pumps are especially suited with a special system of noise and vibration dampening. They provide an extremely quiet and smooth operation with an incredibly low noise level of 39,4 dB. We also encourage all or clients to say “STOP” if they experience any discomfort including discomfort induced by noise. It is advised that if you have previously experienced tinnitus or loss of hearing during or after microsuctioning to inform the Ear Nurse at the start of your consultation to discuss an alternative approach.
Injury - it is not normal or expected to experience pain or bleeding during or after having your ears microsuctioned. An unskilled hand and poorly suited equipment is mostly responsible for this complication. The gold standard for examining ears and performing microsuctioning is using a surgical microscope which is what we do.
Safety: We take all possible measures to ensure the safety and welfare of our clients. As an employer the physical and mental safety and welfare of our staff is our priority and non-negotiable. For this reason, as a private business we reserve the right to decline your business and suggest you use an alternative provider when:
your behaviour towards any of our staff members is perceived as being physically or verbally aggressive, harassing, threatening or abusive
your physical or verbal interaction with any of our staff members is perceived to be inappropriate due to sexual reference
any of our staff members feels unsafe to be with you in a room
you bring any prohibited substance onsite (including alcohol) or appears impaired during you visit
you display repeated behaviour of booking an appointment with our service. not attending or cancelling on short notice
Application of Terms of Service: These terms and conditions of service has been set out by Tolbecs Ear Clinic, owned and operated by Tui Ear Clinic Limited NZBN 9429042428145.