Privacy Policy and Notice
This privacy notice has been written for Tolbecs Ear Clinic (owned by Tui Ear Clinic Limited) NZBN 9429042428145 and aims to inform you about how we collect and handle any information that we collect from you, or that you provide to us. It covers both information that could identify you (“personal information”) and information that could not. Our registered office is at the Rototuna Shopping Centre on the corner of Thomas and Horsham Downs roads in Rototuna, Hamilton, 3210. We also operate from 74 Naylor Street, Hamilton East, 3216.
Your privacy and confidentiality is of importance to us and we will take all reasonable steps to protect this. Our policy is both specific and strict. It complies with the New Zealand privacy laws, including the Privacy Act 2020, the Health Information Privacy Code 2020 and the laws of all jurisdictions we are aware of. If you think our policy falls short of your expectations or that we are failing to abide by our policy, do please tell us.
You are free to use our website without disclosing any personal information to us. If you wish to book an appointment with us and you are not comfortable doing so via our website then please feel free to give us a call and speak to one of our staff members.
Except as set out below, we do not share, or sell, or disclose any personally identifiable information collected at our website to any third party. Here is a list of the information we collect from you, either through our website or because you give it to us in some other way, and why it is necessary to collect it:
BUSINESS AND PERSONAL INFORMATION
This includes basic identification and contact information, such as your name and contact details and also includes all information given to us in the course of your business and ours, such as information you give us in your capacity as our client. We undertake to preserve the confidentiality of the information and of the terms of our relationship. It is not used for any other purpose. We expect you to reciprocate this policy.
This information is used:
To provide you with the services which you request;
For verifying your identity for security purposes;
For marketing our services and products;
Information which does not identify any individual may be used in a general way by us or third parties, to provide class information, for example relating to demographics or usage of a particular page or service.
We keep information, which forms part of our business record for a minimum of seven years. That is because we may need it in some way to support a claim or defence in court. That is also the period within which our tax collecting authorities may demand to know it.
YOUR DOMAIN NAME AND EMAIL ADDRESS
This information is recognized by our servers, and the pages that you visit are recorded. We shall not under any circumstances divulge your e-mail address to any person who is not an employee or contractor of ours and who does not need to know, either generally or specifically. This information is used:
To correspond with you or deal with you as you expect;
In a collective way not referable to any particular individual, for the purpose of quality control and improvement of our website;
To send you news about the services to which you have signed up;
To tell you about other of our services or services of sister websites.
WEBSITE USAGE INFORMATION
We may use software embedded in our website (such as JavaScript) to collect information about pages you view and how you have reached them, what you do when you visit a page, the length of time you remain on the page, and how we perform in providing content to you. We do not presently associate such information with an identifiable person.
THIRD PARTY ADVERTISING
Third parties may advertise on our website. In doing so, those parties, their agents or other companies working for them may use technology that automatically collects your IP address when they send an advertisement that appears on our website to your browser. They may also use other technology such as cookies or JavaScript to personalise the content of, and to measure the performance of their adverts. We do not have control over these technologies or the data that these parties obtain. Accordingly, this privacy notice does not cover the information practices of these third parties.
INFORMATION WE OBTAIN FROM THIRD PARTIES
Although we do not disclose your personal information to any third party (except as set out in this notice), we do receive data which is indirectly made up from your personal information, from software services such as Google Analytics and others. No such information is identifiable to you.
CONTENT PROVIDED WITH VIEW TO BE USED BY A THIRD PARTY
If you provide information to us with a view to it being read, copied, downloaded, or used by other people, we accept no responsibility for what that third party may do with it. It is up to you to satisfy yourself about the privacy level of every person who might see your information. If it is available to the World, neither you nor we have any control whatsoever as to how it is used.
COOKIES
Cookies are small text files that are placed on your computer's hard drive through your web browser when you visit any website. They are widely used to make websites work, or work more efficiently, as well as to provide information to the owners of the website.
Like all other users of cookies, we may request the return of information from your computer when your browser requests a web page from our server. Cookies enable our web server to identify you to us, and to track your actions and the pages you visit while you use our website. The cookies we use may last for a single visit to our website (they are deleted from your computer when you close your browser), or may remain on your computer until you delete them or until a defined period of time has passed. Although your browser software enables you to disable cookies, we recommend that you allow the use of cookies in order to take advantage of the features of our website that rely on their use. If you prevent their use, you will not be able to use all the functionality of our website. Here are the ways we use cookies:
To record whether you have accepted the use of cookies on our website. This is solely to comply with the law. If you have chosen not to accept cookies, we will not use cookies for your visit, but unfortunately, our website will also not work well for you.
To allow essential parts of our website to operate for you.
To operate our content management system.
To operate the online notification form - the form that you use to contact us for any reason. This cookie is set on your arrival at our website and deleted when you close your browser.
To enhance security on our contact form. It is set for use only through the contact form. This cookie is deleted when you close your browser.
To collect information about how visitors use our website. We use the information to improve your experience of our website and enable us to increase sales. This cookie collects information in an anonymous form, including the number of visitors to the website, where visitors have come to the website from, and the pages they visited.
To record that a user has viewed a webcast. It collects information in an anonymous form. This cookie expires when you close your browser.
To record your activity during a webcast. An example is as to whether you have asked a question or provided an opinion by ticking a box. This information is retained so that we can serve your information to you when you return to the website. This cookie will record an anonymous ID for each user, but it will not use the information for any other purpose. This cookie will last for three months, when it will be deleted automatically.
To store your personal information so that you do not have to provide it afresh when you visit the website next time. This cookie will last for 90 days.
To enable you to watch videos we have placed on YouTube. YouTube will not store personally identifiable cookie information when you use YouTube’s privacy-enhanced mode.
COMPLAINTS
When we receive a complaint, we record all the information you have given to us. We use that information to resolve your complaint. If your complaint reasonably requires us to contact some other person, we may decide to give to that other person some of the information contained in your complaint. We do this as infrequently as possible, but it is a matter for our sole discretion as to whether we do give information, and if we do, what that information is.
We may also compile statistics showing information obtained from this source to assess the level of service we provide, but not in a way that could identify you or any other person.
AFFILIATE INFORMATION
This is information given to us by you in your capacity as an affiliate of us or a customer or client of ours. Such information is retained for business use only. We undertake to preserve the confidentiality of the information and of the terms of our relationship. It is not used for any other purpose. We expect any affiliate to agree to reciprocate this policy. As an exception to this, we have the right to disclose your first name and URL of your affiliate connection to other affiliates and to any other person or organisation, on and off the website. The reason is solely to enable us to mention winners and others whose performance as an affiliate is in some way outstanding.
USE OF THIS WEBSITE BY CHILDREN
We do not market to children, nor do we sell products or services for purchase by children. If you are under 18, you may use our website only with consent from a parent or guardian.
DISCLOSURE TO GOVERMENT AND THEIR AGENCIES
We are subject to the law like everyone else. We may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order.
COMPLIANCE WITH THE LAW
This privacy policy has been compiled so as to comply with the law of every jurisdiction in which we aim to do business. If you think it fails to satisfy the law of your country, we would like to hear from you, but ultimately it is your choice as to whether you wish to use our website.
REVIEWING OR UPDATING YOUR PERSONAL INFORMATION
At any time you may review or update the personally identifiable information that we hold about you, by contacting us at info@tolbecs.co.nz. To better safeguard your information, we will also take reasonable steps to verify your identity before granting access or making corrections to your information.
REMOVAL OF INFORMATION
If you wish us to remove personally identifiable information from our website, you may contact us at info@tolbecs.co.nz. To better safeguard your information, we will also take reasonable steps to verify your identity before granting access or making corrections to your information.
DATA “MAY BE PROCESSED” OUTSIDE OF NEW ZEALAND
Our website is hosted by Squarespace in New York City. We also use outsourced services in countries outside New Zealand from time to time in other aspects of our business. Specifically, our technical centre is based in New York, United States. Accordingly, data obtained within New Zealand may be “processed” outside New Zealand and data obtained in any other country may be processed within or outside that country.
If you have any questions regarding the privacy policy, please contact us through the contact page.
CONTACTING US
If there are any questions regarding this privacy policy you may contact us using the information below.
TOLBECS Ear Clinic
74 Naylor Street
Hamilton East 3216
ph: 07 856 0002
email: info@tolbecs.co.nz